Your Select subscription agreement.

1. Agreement and Parties

This Agreement is between Lighthouse Visuals ("Company") and the client named below ("Client") for the Select Subscription video program (the "Program"). By accepting this Agreement below or enrolling online, Client agrees to these terms for the full subscription term Client selects.

Client's selected package, term length, monthly rate, and shoot allowance are listed on Client's order form, which is part of this Agreement. If package details change in the future, Client's order form controls for Client's current term.

2. Subscription Term and Recurring Billing

This is a recurring subscription. Client authorizes Company to charge Client's payment method on file the monthly rate shown on Client's order form, automatically, each month for the full 3 month term, unless Client cancels under Section 8.

• Billing date: Company sends the first invoice after receiving Client's signed Agreement. Client's term begins on the date the initial enrollment payment is received. Later charges run on the same day each month until the term ends.
• Subscription billing: The monthly rate is shown on the order form. A separate online/transaction fee of 3.45% of that monthly rate is added when listed in the selected package. Applicable North Carolina sales tax is calculated on the monthly rate and fee using the customer’s billing address, at the rates in effect for each charge. The fee and tax are shown separately before payment and on invoices. Add-ons and additional services are quoted and billed separately.
• Term commitment: Client agrees to pay each monthly charge until the term ends or Client cancels under Section 8, whether or not Client uses each month's shoot allowance.
• Failed payments: If a charge fails, Company will notify Client and retry within 5 business days. Shoots may be paused until the account is current. Balances unpaid after 15 days may incur a late fee of 5%.
• Payment method updates: Client is responsible for keeping a valid payment method on file.

3. Pricing and Rate Lock

Client's monthly rate is locked for the full term Client signed up for. Company's published pricing and package contents may change at any time, but changes will not affect Client until Client's current term ends.

If Client renews, the renewal will be at Company's then-current pricing unless Company agrees otherwise in writing. Add-on services (Section 4) and other additional fees are one-time charges, separate from the recurring subscription, billed at the rates in effect when Client books or incurs them.

4. Shoot Scope and Locations

Each shoot includes a set amount of on-site time and a maximum number of locations, based on the shoot type in Client's package.

• Additional locations and travel: An extra location within 25 miles of the other shoot location may be added for a $75 additional-location/travel fee. This must be coordinated with Client's Concierge prior to booking the shoot day.
• Travel time counts toward shoot time. Travel between locations, including add-on locations, comes out of the on-site time above. More locations means less time filming at each one.

5. Scheduling, Weather, and Rain Dates

When booking each shoot, Company strongly encourages Client to select a backup rain date, ideally about one week after Client's primary date.

• Booking notice: Shoots should be booked at least 7 days in advance, subject to availability.
• Weather calls: Company may reschedule due to rain, high wind, poor light, or unsafe conditions. Company will make the call by 6:00 PM the day before when possible. Weather reschedules carry no fee and the shoot is not forfeited.
• No backup date: If no rain date was chosen, Company will book the next mutually available date.
• Client reschedules: Client may reschedule with at least 24 hours' notice at no charge. Later scheduling changes and no-shows may incur a fee of $199 to reschedule.
• Company reschedules: If Company must reschedule for illness, emergency, or act of God, Company will rebook at no cost to Client.

6. Client Responsibilities

Client is responsible for having each location ready and accessible at the scheduled start time.

• Access and permission: Client is responsible for obtaining permission to film at each location, including from homeowners, sellers, or property managers, before the shoot.
• Property readiness: Locations should be cleaned, staged, and free of personal items Client does not want on camera.
• On-camera talent: If Client appears on camera, Client should arrive ready (wardrobe, hair, makeup) at the start time.
• Late starts: Time lost to late arrival or an unready location comes out of Client's shoot time.
• Drone footage: Aerial footage depends on FAA airspace rules and conditions and is not guaranteed.

7. Delivery and Revisions

Finished videos are delivered within 7 to 10 business days after each shoot, by download link or shared folder.

• Revision window: Revision requests must be submitted in writing within 7 business days of delivery. After 7 business days, the video is considered approved and final.
• Included revisions: Each video, except Re-cuts, includes 1 - 2 round(s) of revisions, such as trimming clips, changing music, fixing text, or swapping included footage.
• Re-cuts: Free revision rounds do not apply to Re-cuts. Revisions to Re-cuts are billed at $50 per round. Re-cuts are editor's choice and will coordinate with the primary video.
• Not included: Re-shoots, new footage, or a change in overall concept are not revisions and are quoted separately.
• Additional revisions: Rounds beyond those included are billed at $50 per round.

8. Unused Shoots, Cancellation, and Renewal

• Unused shoots: Each month's shoot allowance must be used within the monthly 30-day term. Unused shoots do not roll over. Any shoot not used within its 30-day term expires and is not refundable. Shoots postponed by Company, including for weather, do not expire.
• Early cancellation: Client may cancel at any time by giving written notice at least 15 days before the next payment date. If notice arrives less than 15 days before a payment date, that payment is still due and the cancellation takes effect after it.
• End of term: At the end of Client's term, Client's subscription ends unless Client elects to renew for another 3-month term. Client must notify Company in writing at least 15 days before the term ends whether Client will end or renew.
• Company's right to end: Company may end this Agreement if payments are more than 15 days past due or for conduct that makes shoots unsafe.

9. Media Licensing & Usage Policy

At Lighthouse Visuals, our goal is to provide high-quality media that helps our clients market properties effectively while protecting the value of that content. This policy outlines how media may be used once delivered.

Ownership & Usage Rights

All media produced by Lighthouse Visuals is licensed to the paying client for marketing use. Lighthouse Visuals retains the copyright to all media created and marketing rights.

The purchasing client is granted:

• Full rights to use the media for marketing and promotion of the property
• Use across all platforms, including MLS, social media, websites, and print
• The ability to use the content for both current and future self-promotion

Transfer & Resale Restrictions

To protect the value of the content for the original purchaser:

• Media may not be resold, transferred, or distributed to another agent, broker, builder, or third party without prior approval
• If another party wishes to use the media, written consent from the original purchaser is required
• All approvals must be clearly documented and shared with Lighthouse Visuals

This ensures the original client maintains control over how their content is used.

Property Transfers (Agent-to-Agent Use)

If a listing transfers from one agent to another:

• The new agent may not use existing media without permission
• Written agreement must be provided by both parties
• Lighthouse Visuals must be notified before reuse is granted

Matterport & Zillow Virtual Tours

Matterport and Zillow 3D tours are hosted, cloud-based services tied to active subscriptions.

• Tours are not owned outright by the client
• Lighthouse Visuals maintains the hosting account
• Clients are granted full access and usage rights while the tour remains actively hosted

If hosting is discontinued:

• The tour may no longer be accessible
• Continued access may require an active hosting arrangement

Limitations of Use

Media may not be:

• Sold, licensed, or distributed to third parties without approval
• Used by competing agents without proper authorization
• Altered in a way that misrepresents the property or Lighthouse Visuals' work

Our Commitment

We believe the client who invests in professional media should fully benefit from it.

This policy exists to:

• Protect your investment
• Maintain content integrity
• Ensure fair and consistent usage across all parties

10. Liability and General Terms

• Limit of liability: Company's total liability under this Agreement is limited to the amount Client paid for the affected shoot.
• Equipment or data failure: If footage is lost or unusable due to Company's error, Client's sole remedy is a re-shoot at no charge.
• Events outside either party's control: Neither party is responsible for delays caused by events outside its reasonable control, such as severe weather, power outages, or emergencies.
• Entire agreement: This Agreement, including Client's order form, is the full agreement. Changes must be in writing and accepted by both parties.